Job Details

CREDIT CONTROLLER

Hours - Monday - Friday 40 hours per week inclusive of a 1 hour unpaid break
Salary - £25,750 per annum

A bit about BAKO Group....!

BAKO is a leading supplier of Bakery Products and Ingredients servicing customers throughout the United Kingdom. BAKO Ltd forms an integral part of the BAKO Group Ltd with revenues of £150m and 300 employees. The Group is the largest bakery goods wholesaler in the UK with National coverage serviced via its depots in Preston, Wimbledon and Durham.

Launched over 50 years ago, BAKO offers the food industry an outstanding combination of competitive prices plus the exceptional customer service only a local company can provide. Today our customers enjoy the combined purchasing power, logistics and resources of one of the largest nationwide distributors to the food industry. From large pallet deliveries to products for the small & home baker, BAKO caters to all size of customer.

Our multi-temperature distribution fleet allows us to deliver a wide variety of ambient, chilled and frozen products from the same vehicles. We serve an ever-expanding customer base within the food industry which ranges from traditional organisations through to new companies catering for the latest convenience markets.

Purpose of Job

This role is responsible for managing a section of BAKO Ltd Sales Ledger by telephone, email and letter, ensuring that customers pay according to their agreed payment terms whilst maintaining good business relationships.

Main Duties

• Handling both incoming and outgoing calls.
• Dealing with customers’ queries and requests as they arise; investigating account queries.
• Daily/weekly banking.
• Making outbound calls to customers to chase up unpaid invoices, recording notes on customer accounts.
• Allocation of receipts to individual accounts.
• Pro-active cash collection.
• Reconciling accounts.
• Communicating with customers to prevent and foresee any issues relating to non - payment of debt; identifying and emphasising potential bad debt issues to the Credit Manager/Supervisor.
• Assuming responsibility for issuing statements and customer letters.
• Taking card payments and recording on centralised spreadsheet.
• Generating any necessary credit reviews, making your own recommendations and providing the relevant information to the Credit Manager/Supervisor for assessment.
• Continuous monitoring of credit limit accounts & new credit applications.
• Maintaining credit hold accounts, obtaining payment & releasing orders as necessary.
• Full communication with external sales executives.
• Assuming responsibility for upkeep of master files.
• You may also be required to undertake other duties which are deemed to be within the business needs.
• Promoting customer excellence throughout the business.
• To adhere to the instruction given by supervisory management.
• Develop and maintain good customer relations with customers and good interaction with all personnel and Management.

Job Requirements

Essentials

• Strong team player
• Experience working in a fast-paced environment.
• Previous credit control experience (minimum 2 years)
• Enthusiastic and approachable
• Have a good telephone manner and be confident.
• Customer focused approach
• Flexible in adapting to changing business needs and working additional hours if required.
• Attention to detail

Desirable

• Proficient in IT systems including Microsoft Excel & Microsoft Dynamics

What We Offer

• KPI bonus scheme
• 28 days holiday inclusive of bank holidays (pro rata)
• Company Pension Scheme
• Life Assurance cover
• Company Sick Pay
• Employee Discount Scheme
• Cycle to work Scheme
• Employee Assistance Programme

How to Apply

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