Job Details

Customer Service Advisor

Hours - 40 Hours per week and a 30 minute unpaid break

Salary - £23,504.00

A bit about BAKO Group....!

BAKO is a leading supplier of Bakery Products and Ingredients servicing customers throughout the United Kingdom. BAKO Ltd forms an integral part of the BAKO Group Ltd with revenues of £150m and over 350 employees. The Group is the largest bakery goods wholesaler in the UK with National coverage serviced via its depots in Preston, Devon, Wimbledon, Durham and Northern Ireland.

Launched over 60 years ago, BAKO offers the food industry an outstanding combination of competitive prices plus the exceptional customer service only a local company can provide. Today our customers enjoy the combined purchasing power, logistics and resources of one of the largest nationwide distributors to the food industry. From large pallet deliveries to products for the small & home baker, BAKO caters to all size of customer.

Purpose of Job

To ensure all sales opportunities are maximised with the maximum efficiency of all sales office activities. To ensure that all actions comply with the company's policies and procedures and to achieve the highest standards of customer care. Together with any other duties required the business may require.

Main Duties

Sales

• Ensure all orders are processed in a timely fashion taking into consideration cut off times and that sales opportunities are maximised wherever possible through effective account management.
• To ensure all new customer enquiries are dealt with in a professional manner and communicated to the relevant sales personnel with as much factual information as possible.
• To ensure all existing customer enquiries are dealt with professionally and efficiently converting the enquiry to a live order where possible.
• To encourage monthly promotions and new product launches
• To raise credit notes accurately and efficiently.
  Customer Care
• Focus on the customer's requirements at all times to ensure maximum customer service excellence.
• To liaise with other departments in order to achieve the customer's requirements
• To report any areas of non-conformance to the relevant personnel and ensure effective use of quality incident reports.
• To identify and handle all service or product complaints in accordance with procedures and closed out to the satisfaction of the customer within set timescales.
• Report any obstacles to achieving customer service excellence to the Customer Service Manager or Commercial Manager.

Administration

• To ensure all administrative requirements, procedures and policies are performed efficiently and accurately liaising with other departments where needed.
• To ensure the working area including office, desks and kitchen are kept tidy and obstacle free at all times.

Communication

• To ensure that there is a high level of awareness of the need for accurate and quality information and communication between all departments and
  members of the qroup displavinq positive enthusiasm where necessary e.g. new products, promotions.
• To ensure communication amongst you and your field sales executive is effective.
• To report any ineffective communication to the customer service manager in articular where service levels are compromised.

Health & Safety

• Promote and maintain a safe working environment by adhering to all company Health & Safety policies and procedures.
• Take reasonable care of your own health and safety, as well as that of others who may be affected by your actions or omissions.
• Promptly report any hazards, unsafe practices, incidents, or near misses to your line manager or the Health & Safety team.
• Cooperate with management on all matters relating to health and safety, including attending mandatory training and following issued guidance or instructions.
• Use equipment and personal protective equipment (PPE) properly and as instructed to minimise risk.
• Participate in risk assessments and contribute to the identification and control of workplace hazards.
• Support a culture of continuous improvement in workplace safety by actively engaging in health and safety initiatives and suggestions.

Job Requirements

Essentials

• Ideally 2 years’ experience in a customer service call centre or retail environment
• Experience in cross selling, introducing new lines and selling promotional products
• Ability to work on own initiative
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Experience of working towards pre-defined KPI’s
  be flexible
• be a good team player

How to Apply

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